Description

Position at Casino Rama Resort

Job Type: Part-Time

Wages: Start Rate: $17.20; 520 Hour Rate: $18.75; 1-Year Rate: $20.83

Job Title/Classification

Tim Hortons Associate

Department

Food & Beverage

Employment Type

Part-Time

Shift Assignment

Overnights, Tue/Wed OFF

Overnights, Wed/Thu OFF

Overnights, Thu/Fri OFF

Days, Mon/Tue OFF

Days, Wed/Thu OFF

Days, Thu/Fri OFF

Swing, Sun/Mon OFF

Swing, Mon/Tue OFF

Swing, Tue/Wed OFF x 2

Swing, Wed/Thu OFF

Wages

Start Rate: $17.20; 520 Hour Rate: $18.75; 1-Year Rate: $20.83

# of Vacancies:

Posting Date

November 28, 2024

Application Deadline

December 5, 2024

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Key Responsibilities

Work as a team to provide exceptional guest service providing important visual cues for guest that make a positive first impression
Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Records prepared items and waste on production sheet
Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
Ensures that all products are prepared and served to the Tim Hortons recipe specification
Enhances the guest experience by following the SET principles: Smile, Eye contact, Thankyou
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest order when it is presented to them using H.O.T.R.O.D.S and marking hot beverage lids
Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
Operating a Point of Sale System (POS)cash handling experience
Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
Regularly takes temperatures of the required products and records in the Time and Temperature log
Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided
Monitors fridge and freezer product inventory and submits order quantities
Ensures showcase and product needs are always up to par
Contributes to a positive work environment
Keep work areas clean and free of safety hazards, debris and litter
Performs all job duties in a safe and responsible manner
Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies
Responsible for keeping all work surfaces, chillers and small equipment clean, organised and sanitised
Ensures all uniform and grooming standards are followed on each shift
Perform other related and compatible duties as assigned

What You’ll Require

One year or more experience in customer service, previous counter service/Tim Hortons experience an asset
Knowledge of food and beverage service
Have fun while making your guests day
Positive attitude, people skills
Ability to present and conduct themselves in a professional manner
Cash handling experience using POS system or cashier register
Ability to work as a team or independently
Ability to work overtime as required
Multi-tasking skills
Ability to work under pressure in a fast-paced environment
Enjoys working in the company of others and contributes to a positive environment

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

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Gateway Casinos and Entertainment Limited

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Tim Hortons Associate