BASIC FUNCTION (Primary Purpose):

This jobs primary function is to build relationships with customers and help support the sale of Gerdau product(s) to our customers (i.e., revenue generation)

Primary Duties & Responsibilities:

25%- Establish rapport, trust and strong relationships with customers while travelling out of the office for face to face meetings (in person); representing Gerdau as a company and understanding their business needs and how Gerdau can help meet those needs with our products and offerings. This includes calling on the current book of business and looking within the territory for brand new customer opportunities (networking, face to face visits, trade shows, current customers, etc.). Routinely need to create or review market analysis data to support growth in his/her territory, but should not be the main focus of the job. As an estimate, this position will spend no more than 15% of time looking at new customers and the remainder on existing customers.

55%- Manage customer needs from end-to-end from the home office. This includes quoting and negotiating pricing and volume by product, entering and managing pricing agreements, entering and managing orders and product deliveries, and negotiating and managing any customer claims that may arise. When travelling to customers, trade shows, industry meetings, etc., a Customer Service Representative will be assigned to assist in managing these functions to ensure customers continue to receive superior service levels.

5%- Establish the forecast for 2-3 months out based on customers’ needs for tons (use both volume and price)

5%- Decision and analysis on pricing with customers in terms of what type of discount or rebate they are able to offer depending on size of customers, strategic impact and volume of the order.

10%- Collaborate with the Sales Manager, Inside Sales, Customer Service, Fulfillment, Marketing and other groups to ensure customers are receiving superior customer service and have the product availability in the timeframe and quantities as negotiated.

Scope (brief description):

This position will be responsible for sales and volume within a specific territory and for a specific product line(s). This position will have established sales goals/quotas (volume, forecast accuracy) to attain within his/her territory. The approximate size/volume of territory is greater than 10,000 tons per month. The mix of customers and tons can vary greatly from territory to territory and product to product.

Qualifications and Educational requirement(s):

Five or more years of sales experience and a Two or four year degree from an accredited college or university

Preferred experience in the following industries (not required): 1. Steel, 2. Metals Manufacturing, 3. Commodities pertaining to the steel industry, 4. Metals Distribution/Service Centers, 5. General Manufacturing (industrial, car).

Preferred degree in the following areas (not required): 1. Business with Sales and Marketing emphasis, 2. Engineering or Material sciences

>50% travel is required

Metrics for success:

Forecast Accuracy for price and volume.
Achieving volume/tons and price goals (revenue) – Yearly PEX Goals
Developing strong relationships with customers while balancing Gerdau’s needs
Successfully managing the customer’s order book from quoting to shipments. (Customer complaints, credits issued, errors, aged shipments, etc.)

Gerdau North America

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