General Description – Duties

POSITION SUMMARY:

The QA/QC Inspector reports to the Director, Quality Assurance and will support the execution of all quality related tasks and activities undertaken by the DBA NeilMed Pharmaceuticals Inc. The QA/QC Inspector will be responsible for the release of commercial drug products to the Canadian market, the preparation and review of quality / compliance related documentation, processing of samples and orders in the warehouse and the execution of other quality-related tasks and activities as assigned by QA Management. The QA/QC Inspector will also be responsible for building and maintaining positive and productive relationships with both internal and external contacts.

SUMMARY OF RESPONSIBILITIES:

The major responsibilities of this position are to support shipping and receiving operations and to create and review procedures related to the importation of OTC and Natural Health Products into the Canadian warehouse, review annual product quality reviews and ongoing stability programs and data.

KEY RESPONSIBILITIES:

Coordinate with foreign sites for the receipt, review and updates to master documents to ensure compliance to GMPs and in relation to product release activities.
Maintain and review in-house quality documents, e.g. SOPs, APQR, stability reports, qualification / validation protocols and reports, artwork, temperature studies, etc.
Process deviation investigations, including report generation and any associated trend analysis.
Process product quality complaints, including report generation and any associated trend analysis.
Process changes and control requests, including report generation and any associated trend analysis.
Regularly inspect and process samples and orders in the warehouse. This may include unpacking samples from boxes or packing and taping up boxes, sorting and packing returns, etc.
Sustain an effective system for maintaining copies of documents received from clients / foreign sites as well as those submitted to Health Canada, allowing ease of location and retrieval of records.
Provide support during audits / inspections (i.e. internal, client, third party or regulatory agencies) as required.
Provide support during recall / mock recall events as required.
Build and maintain a positive and productive liaison with internal and external contacts.
Participate in and support project teams and advise other departments on Quality Assurance issues and strategies when required.
Demonstrate ability to effectively prioritize, coordinate and complete multiple projects within established timeframes.
Other duties, as assigned.

QUALIFICATION requirements (EXPERIENCE, TRAINING, SKILLS, EDUCATION)

KNOWLEDGE:

Hold a Canadian University degree or a degree recognized as equivalent by a Canadian accreditation body
At least 3 years’ experience in the role and in a warehouse operations environment
General knowledge of Health Canada GMP
Experience co-hosting client audits

SKILLS/COMPETENCIES:

Comprehensive knowledge of the Food and Drugs Act, Health Canada GMP and Natural Health Product regulations and associated guidelines.
Demonstrated ability in the effective management of deviations, root cause analysis, and CAPA implementation.
The ability to identify pragmatic solutions to compliance / operational problems and challenges.
Strong attention to detail, proven data analysis skills and the ability to present these findings effectively.
Ability to work both independently and in a team environment, always promoting positive, respectful and professional relationships.
Strong proficiency in common office applications (e.g. MS Word, Excel, PowerPoint, Outlook, Adobe Acrobat, etc.) and the ability to achieve rapid fluency in business related electronic applications/platforms (e.g., EQMS, EMS, WMS, CRM, etc.).
Excellent written and verbal communication skills.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
Hands-on tasks that involve standing, moving boxes, other physical projects (this is not strictly a desk job).
Visual requirement for close vision, distance vision, peripheral vision and ability to adjust focus.
50% or more time is spent looking directly at a computer.
50% or more time is spent moving around, working with hands
Associate frequently required to stand, walk (or otherwise be mobile).
Ability to deal with stressful situations as they arise.

NeilMed Pharmaceuticals

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QA/QC Inspector