If interested please send your resume to priya.srivastava@2iresourcing.ca
Must Haves
- At least 3 years of Operation support
- Previous OPS/Justice sector experience will be an asset
Scope
- Support migration of all historical data from current inventory tracking tool into CMDB
- Support all on-going project inventory data into CMDB
- Re-script all existing logs and transfer/data entry all tracking lists into databases.
- All Dashboard and Report updates
Deliverables
- Follow procedures/instructions to upload or enter data into eSMT CMDB from existing data source within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for eSMT CMDB entry
- Update and verify data accuracy in various dashboards by gathering detail information from intake team and project management team.
- Update existing scripts for various logs
- Assist in modifying Database structure as required
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete data
- Respond to queries for information and access relevant files or data
- Reviewing and entering data information into the appropriate databases and dashboards
- Proactively verifying data through source documents
- Monitoring and updating existing data when required
- Performing data searches
- Assist with Audio/Visual and IT support
Mandatory Requirements
Experience and Skill Set Requirements
- At least 3 years of Operation support
Skills And Knowledge
- Experience with Justice Video Network
- Experience with Audio/Visual hardware and software technologies
- Experience with Videoconferencing hardware and software technologies
- Experience with Configuration Management Database (CMDB)
- Experience with Inventory Management
- Experience with ITIL framework and best practices
- Experience with day-to-day computer systems operations
- Experience with information retrieval packages
- Experience with one or more communications protocols
- Experience with database management and scripting
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
- Experience with enterprise Data Analysis / visualization tools like Power BI
- A team player with a track record for meeting deadlines
- Experience with MS Office (Excel) and data programs (PostgreSQL)
- Attention to detail
- Organization skills, with an ability to stay focused on assigned tasks
Criteria
Criteria 1 - Technical Skills (35 Points)
- Programming and database languages, Common operating systems, Software proficiency
- Configuration management skills Management of component inventory (CMDB)
- ITIL best practices
- Audio/Visual hardware and software technologies
- Videoconferencing hardware and software technologies
Criteria 2 - Business Analysis Skills (30 Points)
- Interpersonal and consultative skills, Facilitation skills
- Good understanding of typical business concepts such as accounting principles, inventory management, issuing purchase orders, order fulfillment, etc.
- Excellent problem-solving and troubleshooting skills
- Strong analytical and critical thinking skills
Criteria 3 - Communication Skills (30 Points)
- Presentation skills, Writing skills, Negotiating and Facilitating skills
Criteria 4 - Public Sector Experience (5 Points)
- 5 Years of Experience (Justice sector preferred)
Note: If interested please send your resume to priya.srivastava@2iresourcing.ca