We are seeking a Systems Administrator to join our dynamic IT team. In this role, you will be responsible for the support , maintenance, and enhancement of our IT infrastructure. Your expertise will ensure the stability, security, and efficiency of our systems, enabling our business to operate smoothly and securely.

What You’ll Do

Support, maintain and recommend improvements and advancements of IT Infrastructure services, including Tableau, our global data analytics platform, and Active Directory
Administer and maintain Single Sign On services through Okta, deploying new integrations and supporting existing integrations.
Administer, deploy, and secure corporate Windows Server infrastructure
Patch and support Windows clients
Manage and support macOS and WIndows clients leveraging our MDM solutions, JAMF, InTune & Automox
Evolve existing infrastructure using Infrastructure as Code practices and tooling such as upgrading repos, performing drift checks, identifying potentially new ways of putting the Terrafom / ansible repos, etc.
Maintain service implementation and support procedures and policies, including evaluation of existing practices, documentation, and training
Coordinate and implement software changes and upgrades to our corporate environment
Responsible for monitoring, backup, and restoration procedures for Active Directory
Provide technical support for employees and back-end system users
Participate in on-call rotation for Tier 1 services and IT specific security incidents

What You’ll Need

Some practical experience with Identity Management within an enterprise environment
Experience with Windows server administration
Experience configuring and supporting a Windows Client deployment infrastructure
Experience using Powershell for server and client management
Experience with Infrastructure as Code (Terraform, Ansible)
Experience operating in a multi-tenant cloud infrastructure environment (AWS preferred)
Experience working in an Agile environment
Experience with G Suite, Jira, Confluence, Slack
Proven ability to translate technical issues into understandable language for end-users
Familiarity with Powershell, Shell, and Python
Familiarity with backup technologies
Familiarity with Jamf and MDM best practices
Familiarity with MFA technologies and practices
Hands on experience and understanding of a primarily SaaS-based organization
Willingness to learn new systems and vendors, as needed
Accountability: holds self and others accountable to meet commitments
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

Who You Are

Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
Curious. You are always learning and seeking ways to make things better.
Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Canada Pay Range For This Role

$68,400—$95,800 CAD

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System Administrator