Financial Services Manager

Job Summary

The Financial Services Manager (FSM) is responsible for arranging financing for new and used recreational vehicles and selling related financial services products. FSMs deal with complex financial services and sensitive customer information and are expected to uphold the highest ethical standards.

Duties and Responsibilities

Sales

The FSM is responsible for meeting with every customer who purchases a new or used recreational vehicle to perform the following duties:

Apply for credit on behalf of the customer and arrange financing or leasing.
Assess the customer’s need for and offer credit insurance, extended warranties, rust protection, undercoating, paint protection, fabric or leather protection, anti-theft protection, and any other products or services the dealership offers through the Financial Services Office (i.e., present 100% of the products 100% of the time).
Thoroughly and honestly explain the benefits, costs, terms, and conditions of all financial products in a customer-friendly manner.
Fully disclose all customer purchases and costs before delivery.
Meet or exceed performance standards for the sale of products in the Financial Services Office.
Ensure every avenue has been pursued to get every retail deal delivered.

Administration

The FSM is responsible for the following administrative duties:

Accurately produce, package, file, and deliver copies of all documentation relating to the sale of the recreational vehicle and related financial services products to the customer.
Deliver copies of all documentation relating to financial services and other products to appropriate providers.
Search the PPSA registry for any vehicles taken in trade and arrange to pay off any security interests before accepting a trade.
Complete all documentation related to the sale of the recreational vehicle and related financial services products, including the bill of sale, finance or lease documents, automobile insurance verification, and credit insurance application or waiver.
Receive and properly document any customer payments.
Manage accounts receivable from lending institutions to ensure the dealership is funded in a timely manner.
Coordinate with the customer and salesperson to schedule the delivery of the car.

Management

The FSM is responsible for the following managerial duties:

Track and record the sales performance of the Financial Services Office by entering details of every retail deal into the reporting portal. Submit weekly and monthly reports to Managers.
Communicate with Sales and Sales Managers regarding the status of all retail deals and any issues.
Develop and maintain good working relationships with lending institutions, lease companies, insurance companies, and other financial services providers.
Understand and comply with all laws and regulations concerning the sale of new and used cars and related financial services products.
Develop and maintain a “turnover” program with the new and used departments to ensure all customers are referred to the Financial Services Office.
Train and provide salespeople with information on finance and lease programs, insurance, extended warranties, and other related financial services products.
Organize and participate in Sales Meetings to provide the above information.
Research and implement new products, services, customer presentations, and pricing strategies.
Take advantage of training sessions provided by First Canadian and the manufacturer when available.
Always follow the rules and regulations as laid down by OMVIC, federal, and provincial laws.

Miscellaneous

The FSM shall perform other duties and responsibilities as requested at the discretion of the employer.

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Finance Manager