Help Desk Administrator

“Building financial foundations for families to empower them today and leave a legacy for tomorrow”.

Experior Financial Group Inc. is looking for a motivated Help Desk Administrator who works well with others but is also able to work independently. This position offers exciting challenges and the chance to learn new skills. This role best suits someone who is resourceful, meticulous, and has exciting time management skills..

As a member of our team, you will enjoy a positive work environment and be part of a dynamic group that values dedication and enthusiasm. We offer excellent opportunities for career advancement to those who are committed and strive for excellence.

Responsibilities:

Endpoint and peripheral provisioning & maintenance
Experience with creating system images an asset
Classify and triage requests for support and software
Provide support to staff using remote support software
Experience with Kanban ticket systems an asset
Manage and audit MDM Configuration, conditional access policies, and enterprise application software deployments
Experience with remote deployment of line-of-business applications an asset
Support IT efficiency by configuring, administering, maintaining, and upgrading computer networks, management systems and database servers in accordance with the company’s needs and values.
Act as a point of contact for IT related matters in Office and Remote settings.
Provide IT services for all Head Office staff members.
Provide privacy and security trainings to all Head Office staff members.
Collaborate with Compliance department to ensure the company adheres to all compliance related laws and regulations
Partake in meetings with IT team to create and enhance tools used on company desktops and mobile devices
Collaborate in-office with IT team to provision flawless a network experience for staff

Qualifications:

Relevant degree/diploma in Computer Science, IT Security, IT Management, IT Support or related discipline or 2+ years equivalent experience is an asset but not required.
Microsoft 365 Certified: Endpoint Administrative Associate is a strong asset
Microsoft 365 Admin Centre
Microsoft Intune Endpoint Manager
Basic knowledge of Microsoft Purview Compliance Portal
EDR Tools (Defender XDR)
Basic knowledge of Powershell
Hardware and OS troubleshooting
Office 365 troubleshooting
Strong attention to detail and accuracy.
Excellent time management and organizational abilities — Capable of managing tight deadlines and multiple priorities effectively.
Effective problem-solving and investigative skills.
Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
Exceptional verbal and written communication skills.
Approachable and professional in delivering challenging information via in-person, phone, and email interactions.
Strong computer skills with a capacity to learn new systems.
Ability to handle stressful situations with a positive, proactive attitude.
Positive demeanor with an openness to constructive feedback.
Proficiency in French or Spanish is a significant asset; willingness to learn these languages is also valued.

What Experior Financial Group Inc. can offer you:

Work-life balance with paid vacation and sick days
Competitive compensation with guaranteed annual salary increases
Comprehensive medical, dental, and vision benefits
Flexible work options: on-site and hybrid
Career growth and development opportunities
Diverse team environment
On-site parking and weekly grocery orders (on-site only)
Straight day shifts with no weekends
Company events and celebrations
Tuition reimbursement
Company-provided equipment

Employees were surveyed in June 2023 and May 2024 and Experior Financial Group Inc. has been certified a Great Place to Work!

Experior Financial Group jobs

Help Desk Administrator