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Skills
Technical Expertise: IT Troubleshooting & Support, Service Desk Operations, ServiceNow Administration & Development, ITSM Tools (ServiceNow, IFS Assyst), System Integration, Workflow automation, Data Analysis and Reporting (Excel, SQL, PowerBI) Languages & Frameworks: Python, JavaScript, TypeScript, React Native, React, Angular, Node, Express, HTML, CSS, JSON. Databases & Tools: SQL, MongoDB, Firestore, CMDB, Postman, MS Office Applications (Word, Excel, Visio, PowerPoint), REST API, PowerBI, Power Apps, Git, GitHub.
Soft Skills: Communication, Customer Service, Problem Solving
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