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Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift individual motivation, need and concerns.
Requirements
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.
Applies problem solving skills to effectively address Barista, Customer and Business problems.
Upholds quality standards and actively coaches others to deliver high-quality, handcrafted beverages and food.
Holds team accountable for using operational tools and following Routines and procedures.
Challenges self and team to deliver store goals and expected results tied to Barista, Customer and Business.
Can view the store through the lens of the customer, proactively assesses the store's level of customer service and identifies appropriate action steps and measurements towards solutions.
Demonstrates strong problem-solving abilities and can identify root causes of problems and identifies appropriate action steps and measurements toward solutions.
Understands the importance of meeting store goals.
Drives individual behavior to deliver results through others.
Understands the store financials, identifies trends and shares ideas to improve results.
Acts as a champion for local organizational changes.
Communicates messages to associates in a relevant and meaningful ways.
Is persistent in the face of uncertainty and helps the team remain focused and calm in times of change.
Can work with limited direction.
Initiates ongoing development discussions with manager.
Can drive personal development.
Accepts and acts on feedback.
Willing to provide feedback and ideas for improvement to their manager.
Works collaboratively with team and inspires and motivates associates.
Remains composed in difficult situations.
Effectively removes obstacles that get in the way of teamwork.
Champions team / store and organizational decisions and helps communicate the
rationale behind them.
Communicates with team in a clear, concise manner with openness and sincerity.
Provides ongoing coaching and support to strengthen the performance of other associates.
Teaches and coaches team on the Customer Service Vision and behaviors: Anticipate, Connect, Personalize and Own.
Supports the team when products, promotions or work is new.
Demonstrates strong ability and interest in helping associates grow.
Provides ongoing feedback to others to strengthen performance.
Proactively educates the team on products, promotions, and routines.
Creates a positive team environment.
Inspires, motivates, and builds confidence in others, leveraging each associate's strengths.
Leads open and honest conversations with store team.
Keeps an eye out for customers who might make great future associates and actively shares what they like about working in a Starbucks licensed store.
Benefits
PHYSICAL HEALTH - Partners and eligible dependents receive unlimited 24/7 access to virtual primary care from a multidisciplinary medical team. Includes: referrals to specialists if needed and prescription services.
MENTAL HEALTH - Partners and eligible dependents receive 24/7 virtual access to mental health specialists and psychotherapists (some limitations apply). Also, Partners and eligible dependents receive access to iCBT (internet-based Cognitive Behavioural Therapy) program developed by internationally recognized mental health experts, available anytime, anywhere. All mental healthcare services are 100% confidential.
PARTNER SUPPORT - Partners and eligible dependents receive 24/7 virtual access to EAP (Employee Assistance Program) services for work & career support, legal & financial services, family & relationship matters, and more. Includes: follow-up after each session (some limitations apply).
FORSTER FOODS EDUCATION GRANT - Partners are eligible to receive an annual FFEG (Forster Foods Education Grant) for their dependent children enrolled full-time in accredited postsecondary education programs.
STORE TIP OUTS - All tips go to the store and your share of store tips is based on the number of hours you worked during the specific time period. Partner tip outs are distributed semi-monthly at the employer's discretion.
FREE BEVERAGES - Partners may consume any handcrafted beverage free of charge before, during a break, or upon completion of each scheduled shift (quantity based on length of shift; some limitations may apply).
PRODUCT MARKOUT - Each week, partners may redeem a 50% Markout discount on one select retail item (some conditions apply). Also, Partners are eligible to receive a 50% Markout discount on food items that expire same day (during a scheduled shift).
RETAIL DISCOUNT - Partners are eligible to receive a 10% Partner discount on food and retail purchases (regular & sale items, on & off shift).
