Systems Administrator/ Operations Support Specialist
- Contract Duration 6 Months
- Pay range - C$300 to 400/day
Scope:
- The Systems Administrator supports the migration of all historical data from the current inventory tracking tool into CMDB
- Support all ongoing project inventory data into CMDB
- Re-script all existing logs and transfer/data entry all tracking lists into databases.
- All Dashboard and Report updates
Deliverables:
- Follow procedures/instructions to upload or enter data into eSMT CMDB from existing data sources within time limits
- Compile, verify accuracy, and sort information according to priorities to prepare source data for eSMT CMDB entry
- Update and verify data accuracy in various dashboards by gathering detailed information from the intake team and project management team.
- Update existing scripts for various logs
- Assist in modifying Database structure as required
- Review data for deficiencies or errors, correct any incompatibilities if possible, and check output
- Research and obtain further information for incomplete data
- Systems Administrator responds to queries for information and accesses relevant files or data
- Reviewing and entering data information into the appropriate databases and dashboards
- Proactively verifying data through source documents
- Monitoring and updating existing data when required
- Performing data searches
- Assist with Audio/Visual and IT support
Experience and Skill Set Requirements
Mandatory Requirements:
- At least 3 years of Operation support
Required Skills and Knowledge:
- Experience with Justice Video Network
- Experience with Audio/Visual hardware and software technologies
- Experience with Videoconferencing hardware and software technologies
- Experience with Configuration Management Database (CMDB)
- Experience with Inventory Management
- Experience with ITIL framework and best practices
- Experience with day-to-day computer systems operations
- Experience with information retrieval packages
- Experience with one or more communication protocols
- Experience with database management and scripting
- Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; and interpersonal skills
- Experience with enterprise Data Analysis/visualization tools like Power BI
- A team player with a track record of meeting deadlines
- Experience with MS Office (Excel) and data programs (PostgreSQL)
- Attention to detail
- Organization skills, with an ability to stay focused on assigned tasks
Criteria:
Criteria 1 - Technical Skills (35 Points)
- Programming and database languages, Common operating systems, Software proficiency
- Configuration management skills - Management of component inventory (CMDB)
- ITIL best practices
- Audio/Visual hardware and software technologies
- Videoconferencing hardware and software technologies
Criteria 2 - Business Analysis Skills (30 Points)
- Interpersonal and consultative skills, Facilitation skills
- Good understanding of typical business concepts such as accounting principles, inventory management, issuing purchase orders, order fulfillment, etc.
- Excellent problem-solving and troubleshooting skills
- Strong analytical and critical thinking skills
Criteria 3 - Communication Skills (30 Points)
- Presentation skills, Writing skills, Negotiating and Facilitating skills
Criteria 4 - Public Sector Experience (5 Points)
- 5 Years of Experience (Justice sector preferred)
Knowledge Transfer:
Knowledge to be Transferred:
- Codes
- Scripts
- Project documents
- Project communications
Knowledge to be Transferred to:
- Project Coordinator / Team members
Details of Transfer:
- 1:1 meetings/team meetings/documentation on the SharePoint site, throughout the duration of the project life cycle, etc.
Note:
- This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be “Hybrid”, working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified.
- These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of our client's requirements for the Project you are assigned to.
#gttca
24-11298
