SYSTEMS ENGINEER
ABOUT THE ROLE
The Systems Engineer role is highly competent and capable in addressing and resolving complex technical issues that are escalated from Level 1 to Level 3 Support. This role involves diagnosing and troubleshooting advanced hardware and software problems, ensuring that end user compute devices, systems, and networks run smoothly. With a strong customer focus, you will work across both IT and business stakeholders, you will deliver high-quality customer service across users working from home, office and offshore.
ABOUT POINTSBET
We provide an opportunity for our people—our most powerful and irreplaceable resource—to work in a rewarding, fun, challenging environment and an instrument for personal and professional growth.
PointsBet is a sports & casino betting operator that sits in the very rare position of owning and controlling its technology end to end. Our proprietary platform and our commitment to an in-house approach powers unrivalled innovation and personalized experiences that our customers cannot get anywhere else.
WHAT YOU WILL OWN AND MANAGE
- Install and manage Windows Servers, Laptops, Desktops and printers to meet user requirements.
- Provide initial technical support to end user's day-to-day office equipment and software needs via phone and email
- Maintain systems integrity and security by performing regular IT Infrastructure updates and patches
- Adopt Automation and Infrastructure as Code whenever possible to streamline and optimise Infrastructure workload
- Undertake projects to improve the operation and security of PointsBet’s systems.
- Manage and deploy new and retiring end of life hardware and software as per the guidelines of the Standard Operating Environment.
- Manage, monitor, and administer Azure cloud services, including VM's, storage, networking, security etc
- Hands on configuration and troubleshooting of hardware like firewalls, switches and wireless infrastructure is an advantage
- Developing high level and low-level design documentation
SKILLS WE SEEK
- Understanding of DevOps principles and practices.
- Must have 4-6 years' experience with Azure Administration, Windows Server Administration and Networking Administration
- Hands-on experience with Office 365, including Exchange, OneDrive, and Active Directory
- Hands-on experience with Windows/Linux/Mac OS environments
- Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow)
- Understanding of Virtual Desktop environments (eg. Azure VD, VMware Horizon)
- Scripting and automation knowledge (eg. PowerShell, Python)
- Bachelor’s degree in computer science engineering, or a related field.
- Experience with Work management tools like Jira, Azure DevOps.
- Familiarity with cloud cost management tools and practices.
Problem Solving:
- Analytical mindset with a focus on root cause analysis and continuous improvement.
- Ability to troubleshoot complex technical issues under pressure.
Soft Skills:
- Excellent communication skills for incident comms and collaboration.
- Strong organizational skills and ability to prioritize in a dynamic environment.
Good to have:
- Networking and scripting skills
PERKS AND BENEFITS
- Hybrid work arrangements
- Fun downtown office on Queen St. West
- Sabbatical Leave
- Pet-friendly office
- No meetings on Fridays
- Paid volunteer days
- Generous Vacation Time & Personal Days
- Generous parental leave policy
- Holiday shutdown
- Group Retirement Savings Plan (with Employer matching)
- Culture Events (sporting events, concerts, happy hours, holiday parties, team outings)
- Incredible culture fostered by a highly collaborative and high-performing team
- Professional development opportunities, working closely with the senior leadership team
IMPORTANT INFORMATION
PointsBet Canada is dedicated to a high-performance culture and ensuring our employees are set up to deliver their best. We offer a fun, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and searching for a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then this is where you want to be!
PointsBet Canada views responsible gambling as an ethical responsibility and an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.
PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law.
Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr [at] pointsbet [dot] com.
