Coreio is a leading Canadian-based Elite ServiceNow partner and IT Managed Services provider that delivers to mid-sized to enterprise-scale companies across North America and beyond. We build on our 40+ year history as a trusted technology partner and apply our experience as in-house IT experts to help our clients solve complex business and technology issues, so they can focus on what they do best.
Coreio is looking for an Active Directory Analyst/ Admin for a 6 month term (possibility of an extension)
Primary Responsibilities
- Work directly and assist clients with various activities related to the provision of security access to systems and applications.
- Liaise with technical teams as required to ensure that access is provided appropriately, correctly and in a timely fashion.
- Ensure that ServiceNow requests for security provisioning are properly implemented, completed, and recorded in a timely fashion.
- Development, maintenance and delivery of AD administration process documentation and other related documentation as required.
- Deliver technical support services in a courteous and responsive manner during the migration project.
- Troubleshoot, fix and/or resolve clients’ issues.
- Coordinate changes with other support teams and leverage existing change management processes.
- Create/Delete, modify, and troubleshoot Group Policies
- Microsoft Exchange application administration
- Provide guidance and work leadership to less-experienced staff members.
- Fulfills work requests and resolves issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking.
- Assists with the integration of new acquisitions and various department projects.
- Communicate with clients, partners, and other client service team members via telephone and email daily to provide updates on the status of service tickets.
- Assist with special projects where required as directed.
- Manage the ticket life cycle surrounding technical requirements.
- Demonstrate the use of various software applications to end users.
Ideal Skills And Qualifications
- 2-4 years of work-related experience.
- Holds CompTIA A+ certification and Windows 10 Certification
- Must have ServiceNow Ticketing Experience
- Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
- Experienced working with laptops and both Windows 10 and 11 operating systems
- Using Azure Active Directory, the Microsoft Identity and Access Administrator plans, deploys, and manages an organization’s identity and access management systems (Azure AD)
- Knowledge of Identity & Access Management, authentication, and authorization
- Knowledge of Active Directory user administration and basic network troubleshooting.
- Extremely detail-oriented with a proven ability to put clients first.
- Strong people skills and the ability and desire to provide the best customer experience to clients.
- Excellent interpersonal, written, and oral communication skills.
- Client focus and strong work ethic with the ability to work individually and as part of an extremely dynamic Team in a fast-paced customer care environment.
Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.
Thank you for your interest in joining the Coreio team! We will be reviewing your resume in the coming days, and should we decide to proceed with your candidacy, we will contact you shortly.
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