The Retail Business Manager is a key client service position responsible for all aspects of day-to-day client management & business growth. This hybrid role engages directly with clients to understand their goals & challenges in order to develop Retail programs & services that deliver results.
The core responsibilities of the Retail Business Manager are:
- Driving revenue growth
- Margin delivery
- Client satisfaction & retention
Day to day, the Retail Business Manager:
- Drives growth with existing clients & fosters new business opportunities within portfolio of assigned clients.
- Identifies & drives key initiatives that deliver mutually beneficial results for Acosta & clients.
- Partners with the Syndicated Retail sales team & Internal Operations leaders to develop action-oriented Retail strategies that deliver results.
- Outlines data reporting requirements, analyzes business results, & reports key insights to shape future strategy.
- Manages communication between clients & Retail teams.
- Monitors & communicates with key stakeholders any new product introductions, programming changes, training initiatives, & special needs from the client to the field team.
- Responds to & resolves issues in a timely manner, balancing customer satisfaction, quality, and relevance.
- Seeks out & shares best practices.
- Supports new business development & other duties as assigned.
Experience Requirement:
- 3+ years of account management or operation/management experience in a broker environment OR any similar combination of education & experience.
- Excellent relationship building skills; proven success in relationship building and management.
- Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.
- Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
- Experience in anticipating client needs & developing solutions.
- Experience in Grocery or Walmart preferred.
- Bilingual in English & French preferred.
- Competitive salary based on skill set & experience.
The successful candidate should also exhibit the following ACOSTA values:
- People Minded: Must show dignity & respect to all people
- Integrity: Must exemplify the highest degree of ethical behavior
- Results Oriented: Must show passion, pride, & commitment to succeed
- Trust: Must be honest, sincere, & confident
- Teamwork: Must build trusting relationships
- Innovation: Must progress through a combination of creativity, common sense, & vision
- Balance: Must maintain an optimistic attitude & keep perspective on what is important in life
Acosta Sales & Marketing is an Equal Opportunity Employer
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